Super easy (bearing in mind there are only a handful of users across the IPA). What helps here is that this has never simply been over a Zoom call; the onboarding has been both in-person, on the phone, and online, which has naturally helped us build a good relationship with the key contacts we have at ALF. 

The team at ALF is always available to help. They never leave us hanging or treat us like an inconvenience at all. This is very reassuring. India, in particular, makes regular calls during the year to see how things are at my end. I can safely say not everyone shows this care or initiative! 

I would say the biggest success story, from my point of view, is how we have been able to commit long-term to the ALF platform – a testament to India and the team. In the initial years, we simply opted for 12-month fixed contracts, never sure whether the service would be something that might be dispensed with should we ever encounter budgeting pressures.

Thankfully, this was never a possibility, and having increased exposure of the service among colleagues along with the extra help the ALF team have given us over the years, we successfully argued for our current contract to be more long-term (over the span of several years).

It’s a sign of our satisfaction and a collective decision to commit to the relationship further, which goes to show how the partnership has grown over the years and how much of a useful ally the ALF platform has become.