• News (70)
    Campaign (06 Sep 2018)

    Lloyds reviews £80m media account as Group M retires Greenhouse

    LLOYDS has announced a review of its £80m media planning and buying account. Its current dedicated media agency Greenhouse Group is set to be dissolved. The banking group is understood to have asked MEDIACOM and MINDSHARE to pitch because it favours a more conventional agency-client relationship. WAVEMAKER is unable to pitch for Lloyds because it is NATIONWIDE's media agency. The review includes the media for all Lloyds Banking Group brands including Lloyds Bank, HALIFAX, BANK OF SCOTLAND, SCOTTISH WIDOWS and MBNA.

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    The Drum (07 Nov 2017)

    Bank of Scotland unleashes AI mobile app virtual assistant

    BANK OF SCOTLAND has launched a virtual assistant on its mobile app. The pilot service is available to customers using the bank's iPhone app, with the virtual assistant trained in dealing with common customer queries such as lost cards, unknown transactions and payment queries. The new system also allows customers to pause conversations, with the AI able to pick up where it last left off.

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